Privacy policy.

Effective Date: January 8, 2025

Refracting Africa ("we," "us," or "our") is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, and share your information when you use our services, visit our website, or interact with us in any way.

1. Information We Collect

We may collect the following types of personal information from you:

  • Personal Details: Name, email address, phone number, mailing address, and other contact information.

  • Booking Information: Passport details, emergency contact information, dietary restrictions, travel preferences, and medical information (if provided).

  • Payment Information: Credit card or other payment details when you book a tour.

  • Usage Data: Information about how you use our website, including IP address, browser type, and cookies.

  • Communications: Records of inquiries, feedback, and correspondence.

2. How We Use Your Information

We use your information to:

  • Process bookings and payments.

  • Communicate with you regarding your tour (e.g., itinerary updates, confirmations).

  • Customize and improve our services.

  • Comply with legal and regulatory requirements.

  • Send promotional offers, newsletters, and other marketing communications (if you’ve opted in).

3. Sharing Your Information

We may share your personal information with:

  • Service Providers: Local tour operators, accommodations, transport providers, or other partners essential to providing the services you’ve booked.

  • Payment Processors: To facilitate payments securely.

  • Legal Authorities: If required by law or to protect our rights and property.

  • Marketing Partners: With your consent, for joint marketing campaigns or offers.

We do not sell your personal information to third parties.

4. Data Retention

We keep your personal information for as long as we can to provide our services, comply with legal obligations, and resolve disputes. When no longer required, we securely delete or anonymize your data.

5. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict certain types of data processing.

  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at admin@refractingafrica.com.

6. Security

We use appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Cookies

We use cookies to improve your experience on our website, track website usage, and provide tailored content. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their privacy policies.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website, and we will let you know any significant changes.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch with us:
Refracting Africa
admin@refractingafrica.com